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Dec 19

Friends & Frenemies: Why We Add and Remove Facebook Friends

on December 19, 2011 - 8 Comments

To friend or to de-friend, that is the question. New research from NM Incite, a Nielsen McKinsey company, reveals that there are innumerable factors that help Facebook users decide to add a friend or cull someone from the fold, though knowing someone in real life is the top reason cited for friend-ing someone (82%) and offensive comments are the main reason someone gets the boot (55%).

Research suggests that real world interactions drive online friendships. Meanwhile, sales-oriented and depressing comments help drive friend removals. Facebook etiquette also plays a role, with updating too often, too little or having too many friends a consideration for some Facebook users.

Social media activity also plays a role in these decisions, as research indicates that men are more likely to use social media for careers/networking and dating – while women use social media for a creative outlet, to get coupons/promos or to give positive feedback. More men add friends based on business networks or physical attractiveness and women are more likely to friend based on knowing someone in real life or remove them due to offensive comments.

Below is an infographic outlining the various reasons for adding or removing Facebook friends and a breakdown of social media activity:

*Methodology: NM Incite, State of Social Media Survey (April 2011). NM Incite’s ‘State of Social Media Survey’ is based on a representative sample of 1,865 adult (18+) social media users who were recruited from the Nielsen Online Panel to take an online survey. “Social media user” is defined as participating, talking, and networking online through various platforms to share information and resources. This includes Internet forums, blogs, Facebook, Twitter, video sharing, consumer rating and other social networking websites. The survey fielded from March 31 to April 14th.

  • http://arrive2.net Bart Schuster

    I think the survey results may have a bias toward socially-desirable answers. I found the importance to defriending of “political comments” to be greater than I would have expected. I’m wondering how ‘offensive comments’ were distinguished from political comments. which sounds like a sort of catch-all.

  • http://www.mmyrstad.no Morten Myrstad

    This research really shows that Facebook is built around the “social graph”. Do you, or any other Ninelsen company, have made any surveys of other social networks, like Twitter, Linkedin and Google+? I would think that they would show another pattern, where the “informational graph” plays a larger role.

  • Joe Fiets

    Without the margin of error / confidence interval, this survey is meaningless. You learn that in Intro to Statistics. Might want to go back to school…

  • David

    The graphic should show “-1 Remove Friends” instead of “x1 Remove Friends”. I realize it’s an ‘x’ to denote crossing out, but ‘x’ is typically represented multiplication, not subtraction.

  • Marcia

    My main reason for de-friending someone is that they play games like Farmville and constantly send me gifts. I don’t play those games and when I get 50 per day, it’s just too much for me. I like them, even love them, but they won’t listen when I ask them to stop sending them to me. I deleted three friends in the last month

  • Ewan

    New verb for the act of de-friending ones family…. iShun

  • Roderick B

    You should have – Click the like button too much – under Remove friends.

  • Sireate Jones

    Nice 2 Meet U ^^ Plzz Add Me >>> https://www.facebook.com/messasa.messagra/info